La Quinta Inns & Suites — horrible hotel experience
I WAS SUPPOSED TO STAY FOR 2 NIGHTS WITH MY HUSBAND FOR OUR 10YR ANNIVESARY BUT AFTER TAKING A SHOWER AND A NAP I WOKE UP ITCHING WITH RED BUMPS ALL OVER MY BODY!! I called down to front desk to let them know, woman answered and said we don’t have anymore rooms AVAILABLE BUT WE CAN GIVE YOU A DISCOUNT FOR YOUR STAY! 3 minutes later the night manager said they have a room they can switch us to(AFTER BEING TOLD NOTHING ELSE AVAILABLE) he came to our room with a new room key and once there I had to lay down AND WOKE UP A COUPLE OF HOURS LATER STILL ITCHING SO INSTEAD OF SLEEPING IN THE ROOM MY HUSBAND I DECIDED IT WOULD BE BETTER/SAFER TO SLEEP IN OUR RENTAL CAR IN THE LA QUINTA PARKING GARAGE (DURING OUR 10YR ANNIVERSARY) WOKE UP IN THE MORNING TO GO TALK TO THE MANAGER (MICHEAL) WHICH WAS NO HELP AT ALL.
He took photos of my bite marks and told me someone would get a hold of me. After I explained I needed a refund to get another hotel room especially since we didn’t even stay In the room more than A couple of hours but he didn’t care and kept telling me someone would be in contact with me. the staff and MANAGEMENT were not helpful!! So no w here I am almost 4 weeks later with no refund, still taking meds because I had a allergic reaction to the bites and had to go to the EMERGENCY ROOM ON vacation and my family Dr when I got back home…
La Quinta Inns & Suites Customer Service